Many bugs noted by testing engineers rest in queues for years before they are resolved, and often, software development companies in Dubai overlook the defect until the customer reports it. To be fair enough, most testing teams fix defects as soon as possible. But mostly the priority is given to critical ones and the ones that are non-critical or the ones that doesn’t jeopardize the solution is moved down the list. But those that are fixed down the list could cause significant damage later on. Here are four ways that major damage can follow.

1.      Backlash in social media

This is no trivial issue. Angry customers use online platforms to rate software quality and report about bugs that they are forced to side step. This is not good for your business. Potential customers go to these platforms before they even try to reach out to a sales resource.

Even non-critical bugs look sloppy and unprofessional. These too drive away customers.

2.      Minor Errors are Just Tip of the Ocean

A non-technical error, such as a spelling mistake here and there in the UI would not do much harm. A user might find it amusing at first but eventually it would make the user think of the application as a hasty job.

Even worse, and certainly, it may direct them to question the quality of the application.

3.      A UI That Mismatches the Workflow Reduces Productivity

Software application design should give due care to the end-user work flow. Nobody wants to spend more time working with an application that creates duplicate work and lessens end-user productivity. 

There are situations when it is good to change user habits but if that means that the user does not use the application or prevent it from using it, it may be worth fixing. Here are many ways that you can improve this:

It would be advisable to work with a variety of users to get an insight of the different workflow options. Also, enable the users to configure the application to fit their own work flow, or the application’s acceptance rate will remain low and lead to user dissatisfaction. 

Design a flexible application so that the physicians can customize it to their present usage scenario. Pushing the users to work around the application is not ideal for long term success.

Before release be prepared to test configuration to verify that everything truly works.

4.      Erroneous Calculations Cost Time And Money 

There had been instances where the developer closed a defect to be later found by the customer. While most testing professionals would find that to be rude, the attitude is not uncommon in software development services in UAE.

This can be annoying and can cause annoyance and at times lead to serious mistakes. For financial solutions, users dealing with millions of transactions will have to loose time over fixing accounting records, or re-reporting accounting figures. Such errors will make the solution look trashy and create an atmosphere of distrust among users. 

Conclusion:

It is essential to resolve annoying defects, primarily the ones that make the application and the business appear in a bad light. Here are some points to consider.

If you are a software testing Dubai working in an atmosphere that lessens the “small” issues you discover, have a conversation with your sales team about the feedback that they have received from the customers. Has bugs been reported as an issue?

By listing such customer displeasures you help affirm the reason for your job, and you have got inconclusive evidence for resolving every bug you find next time. Look out for references on social media where your company’s software are mentioned. If you are receiving mostly positive reviews, you may find it difficult to win an argument with the management. On the contrary, even a single mention about an annoying bug can cause potential clients to rethink about your company.